Our role as landlord
We are committed to supporting our residents to access the services and facilities they need. This will increase their quality of life, wellbeing, independence and employability. We also address issues such as security, loneliness, dementia, poverty and digital exclusion for people of all ages.
As a landlord, we take a relationship-centred approach to our housing and care services to maximise residents’ involvement and self-reliance.
You can read more about our resources for residents or download a pdf of our residents handbook below.
If you have any questions or concerns or want any further information, please contact us.
Resources
Shared and full ownership schemes
Joseph Rowntree Housing Trust aims to attract people on different incomes to its communities by offering a range of options for part-renting and buying homes.
First and starter tenancy
For those who wish to rent our properties, Joseph Rowntree Housing Trust offers two types of housing tenancies: first and starter.
Paying rent and service charges
Joseph Rowntree Housing Trust is committed to addressing poverty by providing high quality housing and services that are affordable and minimise financial difficulty.
Money, benefits and debt advice
Joseph Rowntree Housing Trust is committed to supporting our residents with high quality, proactive money, benefits and debt advice.
Your tenancy agreement
All Joseph Rowntree Housing Trust residents in rented accommodation have security of tenure provided that you do not breach your tenancy agreement.
Service standards and policies
Joseph Rowntree Housing Trust is committed to providing the best possible service, treating you fairly, equally, with respect, courtesy and consideration.
Moving in
When you move into your new Joseph Rowntree Housing Trust home, there are some things you need to do in order to get settled in as quickly as possible.
Save money, save energy
Are your energy bills costing more than they should?
Repairs
Find out which repairs JRHT is responsible for, and which repairs residents are responsible for. Also how we prioritise repairs. And how quickly we will respond to a repair request.
Insurance for leaseholders
Joseph Rowntree Housing Trust rental properties are protected by our buildings insurance. Tenants are responsible for insuring carpets, furnishings and contents.
Our services
We are dedicated to providing the highest possible service standards for every resident. What does this mean for you?
Feedback: Compliments, comments and complaints
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust are committed to providing the best service possible. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Home, garden and estate maintenance
Joseph Rowntree Housing Trust carries out planned maintenance in our properties and communities and expects tenants to keep homes and gardens in good condition.
Adaptations and improvements
Residents are encouraged to seek permission from us to adapt and improve their homes.
Garages and allotments
Joseph Rowntree Housing Trust residents can register for the use of garages and allotments in some of our communities.
Antisocial behaviour, harassment, hate crime and disputes
Joseph Rowntree Housing Trust ensures that anti-social behaviour and disputes are reported and dealt with as quickly and effectively as possible by our staff and residents.
Resident involvement
Joseph Rowntree Housing Trust works with residents to make sure we provide the best possible and most fit for purpose communities, homes and services.
Ending your tenancy or lease
You must give four weeks’ written notice if you plan to permanently move out of Joseph Rowntree Housing Trust housing.
Transfers and Mutual exchange
If your current JRHT home no longer suits your needs, you can register for a transfer. You can also try an exchange with another resident.
Modernisation and improvement
Information and guidance on our programme of property modernisation and repair work and what it means for you.
Related content
Welfare Reform Changes and JRHT
The Government is making some significant changes to the benefits system. It is important that you know about these changes, so that you can see whether you will be affected.
Jargon buster
A list of acronyms and specialist housing language that you might encounter.