Residents' Charter

Shaped by residents and tenants, our charter clearly sets out what you can expect from us and what we expect from you.

Our commitment to you

Communications

  • Clear and timely updates about your home and neighbourhood.
  • We’ll share updates on performance and improvements.

Voice and influence

  • Your input will help us to improve services.
  • We will show you how your feedback shapes decisions.

Accountability

  • We will offer opportunities to learn about and review our services.

  • We welcome being held accountable to earn your trust.

Quality

A safe, well maintained home in a good neighbourhood. 

Equity, Diversity and Inclusion

We will involve and engage with residents from all backgrounds.

When things go wrong:

  • You can report issues easily: we’ll listen, investigate and learn.
  • If we are at fault, we will put things right and apologise. 

In return, we ask that you:

  • Be kind, considerate and respectful to your neighbours.
  • Let us know if you or anyone in your household needs extra support.
  • Provide access to your home when required.
  • Treat all JRHT staff with courtesy and respect.