Latest performance data
| Performance measure | July 2023 | August 2023 | September 2023 | Change from previous month |
|---|---|---|---|---|
| Current arrears as a percentage of rent received | 1.8% | 1.7% | 1.7% | No change |
| Total number of cases in arrears | 351 | 334 | 337 | 3 cases more |
| Percentage of rent loss due to empty homes | 1.4% | 1.5% | 1.5% | No change |
| Average days homes remain empty before being re-let | 11 | 12 | 13 | 1 day worse |
| Percentage of responsive repairs completed on time | 96.8% | 97.2% | 92.8% | 5.6% decrease |
| Homes with a valid gas safety certificate | 100% | 100% | 100% | No change |
Feedback and complaints data
We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
| Performance Measure | July 2023 | August 2023 | September 2023 |
|---|---|---|---|
| Average time taken to resolve Stage 1 complaints (target 10 working days) | 8.8 days | 7 days | 10.9 days |
| Average time taken to resolve Stage 2 complaints (target 15 working days) | 32.5 days | 35.5 days | 28.5 days |
| Complaints resolved within 10 working days | 3 | 4 | 8 |
| Complaints received this month | 6 | 4 | 11 |
| Compliments received this month | 3 | 9 | 9 |