Performance information

Every month, we measure how we're performing against our targets. Here you can find our latest performance information. We report on our performance to our leadership team, the Board and Trustees.

Latest performance data

Our most recent 3 months of performance data
Performance measure October 2023 November 2023 December 2023 Change from previous month
Current arrears as a percentage of rent received 1.6% 1.7% 1.7% No change
Total number of cases in arrears 331 334 340 6 cases more
Percentage of rent loss due to empty homes 1.5% 1.5% 1.5% No change
Average days homes remain empty before being re-let 14 14 14 No change
Percentage of responsive repairs completed on time 96.7% 95.8% 97.2% 1.4% improvement
Homes with a valid gas safety certificate 100% 100% 100% No change

Feedback and complaints data

We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.

Our most recent 3 months of feedback and complaints data
Performance Measure October 2023 November 2023 December 2023
Average time taken to resolve Stage 1 complaints (target 10 working days)  10.5 days 10 days 8 days
Average time taken to resolve Stage 2 complaints (target 15 working days) 31.4 days 14 days 14 days
Complaints resolved within 10 working days 11 2 4
Complaints received this month 6 2 4
Compliments received this month 15 3 0