Our most recent performance information
| Performance measure | March 2022 | Change from previous month |
|---|---|---|
| Rent collected as a percentage of rent due | 98.8% | + 2.9% |
| Time taken to re-let empty properties | 20 days | - 8 days |
| Homes with Gas Safety certificate | 100% | No change |
| Appointments (repairs) attended on time | 93% | No change |
| Repairs completed on first time visit | 85% | + 1% |
Our previous performance information
| Performance Measure | Feb 2022 | Jan 2022 |
| Rent collected as a percentage of rent due | 95.9% | 94.2% |
| Time taken to re-let empty properties | 28 days | 47 days |
| Homes with Gas Safety certificate | 100% | 100% |
| Appointments (repairs) attended on time | 93% | 91% |
| Repairs completed on first time visit | 84% | 85% |
March 2022 Performance Information (133kb)
February 2022 Performance Information (135kb)
January 2022 Performance Information (137kb)
December 2021 Performance Information (135kb)
November 2021 Performance Information (133.71kb)
October 2021 Performance Information (135.35kb)
September 2021 Performance Information (132.45kb)
August 2021 Performance Information (134kb)
July 2021 Performance Information (133kb)
June 2021 Performance Information (133kb)
Feedback and complaints data
We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.
| Performance Measure | March 2022 |
| Average time taken to resolve Stage 1 complaints | 7 days, 75% (target 10 working days) |
| Average time taken to resolve Stage 2 complaints | 2 days, 100% (target 15 working days) |
| Complaints resolved within 10 working days | 3 |
| Complaints received this month | 7 |
| Compliments received this month | 9 |
Related content
Corporate information
Joseph Rowntree Housing Trust is committed to offering maximum value for money to our residents and demonstrating our impact.
Feedback: Compliments, comments and complaints
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust are committed to providing the best service possible. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Key updates from the JRHT Board
Our Board supports us to set our strategic direction, monitors our performance and makes sure that we run our business in line with regulations and the law.