How we report our performance:
- Each month we report how we're performing against our targets to the leadership team, board and trustees. This includes data on feedback and complaints.
- Each year we report a set of Tenant Satisfaction Measures to the Regulator of Social Housing. These are indicators from tenant perception surveys and monitoring through our internal management systems.
- Each year we present an annual complaints performance and service improvement report to the board, which includes a self-assessment against the Housing Ombudsman’s Complaints Handling Code.