Our most recent performance information
Recent performance
| Performance measure | August 2021 | Change from previous month |
|---|---|---|
| Rent collected as a percentage of rent due | 99.5% | - 0.4% |
| Time taken to re-let empty properties | 24 days | + 16 days |
| Homes with Gas Safety certificate | 99.89% | + 0.21% |
| Appointments (repairs) attended on time | 85.00% | + 1.00% |
| Repairs completed on first time visit | 87.00% | + 4.00% |
Our previous performance information
| Performance measure | July 2021 | June 2021 |
|---|---|---|
| Rent collected as a percentage of rent due | 99.9% | 100.1% |
| Time taken to re-let empty properties | 8 days | 25 days |
| Homes with Gas Safety certificate | 99.68% | 100.00% |
| Appointments (repairs) attended on time | 84.00% | 93.00% |
| Repairs completed on first time visit | 83.00% | 92.00% |
August 2021 Performance Information (134kb)
July 2021 Performance Information (133kb)
June 2021 Performance Information (133kb)
May 2021 Performance Information (133kb)
April 2021 Performance Information (133kb)
March 2021 Performance Information (135kb)
February 2021 Performance Information (466kb)
January 2021 Performance Information (134kb)
Feedback and complaints data
We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.
| Performance measure | August 2021 |
| Average time taken to resolve Stage 1 complaints | 6 days, 100% (target 10 working days) |
| Average time taken to resolve Stage 2 complaints | N/A, 100% (5 complains escalated to stage 2 in August) |
| Complaints resolved within 10 working days | 6 |
| Complaints received this month | 11 |
| Compliments received this month | 3 |
August 2021 summary
In August, we received some really helpful feedback about our modernisation programme and the importance of ensuring that residents are really clear about dates for works, including when this is being carried out by our sub- contractors. Our surveyors will make sure this happens in the future.
We received some really positive compliments in August and were particularly pleased to receive great feedback from a dance group about their event at the Folk Hall- they said “You’ve been nothing short of brilliant both in communication & in person”
Related content
Corporate information
Joseph Rowntree Housing Trust is committed to offering maximum value for money to our residents and demonstrating our impact.
Feedback: Compliments, comments and complaints
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust are committed to providing the best service possible. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Key updates from the JRHT Board
Our Board supports us to set our strategic direction, monitors our performance and makes sure that we run our business in line with regulations and the law.