Performance information

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Every month, we measure how we're performing against our targets. Here you can find our latest performance information. We report on our performance to our leadership team, the Board and Trustees.

Our most recent performance information

Recent performance
Performance measure May 2021 Change from previous month
Rent collected as a percentage of rent due 98.28% - 0.49%
Time taken to re-let empty properties 8 days - 1 day
Homes with Gas Safety certificate 100.00% No change
Appointments (repairs) attended on time 93.00% - 1.00%
Repairs completed on first time visit 92.00% - 5.00%

Our previous performance information

Previous performance
Performance measure April 2021 March 2021
Rent collected as a percentage of rent due 98.77% 97.29%
Time taken to re-let empty properties 9 days 8 days
Homes with Gas Safety certificate 100.00% 100.00%
Appointments (repairs) attended on time 92.00% 89.00%
Repairs completed on first time visit 97.00% 97.00%

Feedback and complaints data

We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.

Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.

Complaints and compliments
Performance measure May 2021
Average time taken to resolve Stage 1 complaints 8 days (target 10 working days)
Average time taken to resolve Stage 2 complaints 6 days (target 15 working days)
Complaints resolved within 10 working days 6
Complaints received this month 8
Compliments received this month 4

May 2021 summary

May saw some lovely compliments about our work, with positive feedback about electrical work, work to resolve a roof leak and also the fitting of handrails for a resident.

We’re grateful for all feedback, to help us improve what we do and also to let us know when we’ve got things right- thank you!