Performance information

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Every month, we measure how we're performing against our targets. Here you can find our latest performance information. We report on our performance to our leadership team, the Board and Trustees.

Our most recent performance information

Recent performance
Performance measure March 2021 Change from previous month
Rent collected as a percentage of rent due 97.92% + 0.63%
Time taken to relet empty properties 8 days - 4 days
Homes with Gas Safety certificate 100.00% No change
Appointments (repairs) attended on time 89.00% + 3.00%
Repairs completed on first time visit 97.00% - 1.00%

Our previous performance information

Previous performance
Performance measure February 2021 January 2021
Rent collected as a percentage of rent due 97.29% 101.06%
Time taken to relet empty properties 12 days 16 days
Homes with Gas Safety certificate 100.00% 100.00%
Appointments (repairs) attended on time 86.00% 88.00%
Repairs completed on first time visit 98.00% 99.00%

Feedback and complaints data

We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.

Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.

Complaints and compliments
Performance measure March 2021
Average time taken to resolve Stage 1 complaints 6 days (target 10 working days)
Average time taken to resolve Stage 2 complaints 16 days (target 15 working days)
Complaints resolved within 10 working days 6
Complaints received this month 5
Compliments received this month 1

March 2021 summary

We received a compliment about how quickly a complaint was resolved. A complaint relating to housing transfers had identified that review of transfer policy would be beneficial and this is something we will be completing.