Performance information

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Every month, we measure how we're performing against our targets. Here you can find our latest performance information. We report on our performance to our leadership team, the Board and Trustees.

Our most recent performance information

Performance measure March 2022 Change from previous month
Rent collected as a percentage of rent due 98.8% + 2.9%
Time taken to re-let empty properties 20 days - 8 days
Homes with Gas Safety certificate 100% No change
Appointments (repairs) attended on time 93% No change
Repairs completed on first time visit 85% + 1%

Our previous performance information

Performance Measure

Feb 2022

Jan 2022

Rent collected as a percentage of rent due 95.9% 94.2%
Time taken to re-let empty properties 28 days 47 days
Homes with Gas Safety certificate 100% 100%
Appointments (repairs) attended on time 93% 91%
Repairs completed on first time visit 84% 85%

Feedback and complaints data

We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.

Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.

Performance Measure March 2022
Average time taken to resolve Stage 1 complaints

7 days, 75% (target 10 working days)

Average time taken to resolve Stage 2 complaints

2 days, 100% (target 15 working days)

Complaints resolved within 10 working days 3
Complaints received this month 7
Compliments received this month 9