Our most recent performance information
| Performance measure | April 2021 | Change from previous month |
|---|---|---|
| Rent collected as a percentage of rent due | 98.77% | + 0.85% |
| Time taken to relet empty properties | 9 days | + 1 days |
| Homes with Gas Safety certificate | 100.00% | No change |
| Appointments (repairs) attended on time | 94.00% | + 5.00% |
| Repairs completed on first time visit | 97.00% | No change |
Our previous performance information
| Performance measure | March 2021 | February 2021 |
|---|---|---|
| Rent collected as a percentage of rent due | 97.92% | 97.29% |
| Time taken to relet empty properties | 8 days | 12 days |
| Homes with Gas Safety certificate | 100.00% | 100.00% |
| Appointments (repairs) attended on time | 89.00% | 86.00% |
| Repairs completed on first time visit | 97.00% | 98.00% |
Feedback and complaints data
We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Here is our latest complaints and compliments information. We report on this information every month to our leadership team, the Board and Trustees.
| Performance measure | April 2021 |
| Average time taken to resolve Stage 1 complaints | 11.6 days (target 10 working days) |
| Average time taken to resolve Stage 2 complaints | N/A no Stage 2 complaints (target 15 working days) |
| Complaints resolved within 10 working days | 2 |
| Complaints received this month | 3 |
| Compliments received this month | 1 |
April 2021 summary
A complaint in April identified a possible issue with our new repairs monitoring system (Connect) which will be reviewed. On a positive note, we received a compliment about repair work in New Earswick which is always positive to hear. We always welcome the feedback from our residents, which helps us improve our services to residents.
Related content
Corporate information
Joseph Rowntree Housing Trust is committed to offering maximum value for money to our residents and demonstrating our impact.
Feedback: Compliments, comments and complaints
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust are committed to providing the best service possible. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Key updates from the JRHT Board
Our Board supports us to set our strategic direction, monitors our performance and makes sure that we run our business in line with regulations and the law.