Our policies

This policy covers home adaptations that help residents live independently in their homes. It explains who is eligible, how to apply, how adaptations are funded and how long it will take.

• Aids and Adaptations Policy.pdf (208 KB)

This policy explains how we prevent, assess and respond to ASB. It also sets out how we support those affected and work with partners to take fair and proportionate action.

• Anti-Social Behaviour Policy.pdf (294 KB)

This policy explains how we identify and manage asbestos in our buildings, in line with the law. Our aim is to minimise risk and keep homes and workplaces safe.

• Asbestos Management Policy.pdf (210 KB)

We take a zero-tolerance “home first” approach. This policy explains how we carry out proactive inspections, complete prompt repairs and planned work, and support residents to prevent and resolve damp and mould issues.

• Damp and Mould Policy February 2024.pdf (220 KB)

This policy explains our legal duties to keep gas appliances and pipework safe. It covers annual checks, maintenance, record keeping, and the use of trained engineers to protect residents and colleagues.

• Gas Safety Policy March 2025.pdf (199 KB)

This policy explains how we deal with neighbour issues that are not classed as antisocial behaviour (ASB). We use a harm-centred, problem-solving approach – often through mediation and practical steps – and review cases if they escalate to ASB.

• Good Neighbourhood Management Policy.pdf (198 KB)

This policy explains how we manage water systems to control the risk of Legionella. It sets out how we keep residents, colleagues and contractors safe, in line with health and safety law and national guidance (including the Approved Code of Practice, ACOP L8).

• Management of Legionella Policy January 2024.pdf (215 KB)

This policy explains how we set and review rents – social, affordable, supported housing and shared ownership ground rents. We follow national rules to make sure rents are fair, transparent and support investment in homes.

• Rent Setting Policy.pdf (172 KB)

This policy explains how we handle day-to-day repairs. We prioritise safety and vulnerability, meet legal standards, and tackle hazards such as damp and mould issues within clear service standards.

• Responsive Repairs Policy.pdf (264 KB)

This policy explains when and how we must consult leaseholders and tenants who pay variable service charges. It covers major works and long-term contracts, including notices, 30-day comment periods and cost information.

• Section 20 Consultation Policy.pdf (198 KB)

This policy explains when and how we must consult leaseholders and tenants who pay variable service charges. It covers major works and long-term contracts, including notices, 30-day comment periods and cost information.

• Service Charge Policy.pdf (230 KB)