Get involved

There are lots of different ways you can have your say on what happens at JRHT. We want to keep residents’ voices at the heart of our decision-making, helping to shape services, influence change and improve the communities we live in together. By sharing your ideas, experiences and feedback, you can help us better understand what matters most to you.

Working with us

Get involved and help shape the services that matter to you

At JRHT, we believe residents should have a say in the decisions that affect their homes and communities. By sharing your ideas, experiences and feedback, you can help us improve services, influence change and make a real difference where you live. There are lots of ways to get involved, whether that's in person, online, through our Residents Community Portal, or by taking part in surveys and consultations.

Whatever your interests, there's an opportunity to have your voice heard. Explore the opportunities below and find the best way for you to get involved.

Why get involved?

Getting involved gives you the opportunity to:

  • tell us about your experience of using our services
  • join resident focus groups and discussions
  • suggest improvements to JRHT services
  • review letters, emails and forms before they are sent to residents
  • help shape decisions that affect your community
  • make a positive difference for other residents.

What's in it for you?

By getting involved, you can:

  • have your voice heard in ways that work for you
  • help shape the services you use every day
  • gain new skills, knowledge and experience
  • meet other residents and share ideas
  • play an active role in improving your community.

Who can join?

Any JRHT resident who is interested in improving services and representing the views of their community is welcome to get involved. You don't need any previous experience, just an interest in making a difference and a willingness to share your views.

Your online Residents Community Portal

As well as in person and online meetings, residents can also have their say through the JRHT Residents Community Portal.

The portal provides a flexible way to share your views and stay informed at a time that suits you.

It includes dedicated spaces for:

  • the Residents' Assembly
  • the Scrutiny Panel
  • resident consultations and surveys
  • feedback and engagement opportunities
  • commenting on proposed new policies and policy reviews.

Through the portal, you can:

  • access key documents and updates
  • keep up to date with discussions and projects
  • share feedback and comments when it suits you
  • take part in consultations without attending meetings.

It's a simple way to stay connected and have your say, wherever you are.

How to get involved at JRHT

Our Resident Involvement Team is here to help you find the opportunities that are right for you.

Whether you'd like to join a resident group, attend meetings, take part in consultations, join scrutiny, complete surveys or use the Residents Community Portal, we'd love to hear from you.

To find out more or register your interest, please email: yourvoice@jrht.org.uk

Together, we can improve services, strengthen communities and make sure residents' voices remain at the heart of everything we do.

Involved Residents Network

Joining the Involved Residents Network is a great way to get involved if you're not able to commit time as regularly to one of the resident groups.

The network helps you stay up to date with everything going on at JRHT and in your neighbourhoods. The group enables residents to comment on services and share views on what matters most to them and their neighbourhoods.

You can also offer comments and suggestions via the Community Portal.

Register your interest for the Involved Residents Network.

Values Champions recognition scheme

Values Champions is our recognition scheme that celebrates colleagues, residents, volunteers, and community groups who bring our values to life every day.

Find out more about the Values Champions recognition scheme.

Find out more

To find out more about getting involved or if you have any ideas or thoughts you’d like to share with us, we’d love to hear from you.

Register your interest or let us know what would help you to get involved by completing this form.

Contact your Resident Involvement Team at:

You can also contact us through your My JRHT account.

Resident Assembly and meetings

The Residents' Assembly gives you the opportunity to have your say on strategic issues across JRHT. It brings together residents from different neighbourhoods to discuss key topics, share feedback and help shape the future of our services. You'll receive regular updates on JRHT's performance and have the opportunity to review, challenge and suggest improvements and new ideas.

Meetings are attended by senior JRHT colleagues and members of the JRHT Board, ensuring your views are heard at the highest level of the organisation. The Assembly meets five times a year in person, with options to join online, use the Residents Community Portal or submit feedback before meetings, so you can get involved in a way that works for you.

Register your interest for the Residents Assembly.

Download the minutes from the latest meetings:

The feedback and priorities of the residents are regularly communicated in board meetings. Learn about the board and view the meeting minutes here.

Resident governance structures

JRHT has a number of resident groups that help ensure resident voices are heard and represented across our communities. Whether you're interested in influencing services, improving your local area or representing the views of your neighbours, there are a range of opportunities to get involved.

Our resident governance structure includes the Residents' Assembly and Scrutiny Panel, alongside local resident groups including the Victoria Gelderd Residents Association, Hartrigg Oaks Residents Association, Derwenthorpe Residents Association, Hartlepool Residents Association, Hartfields Residents Group, New Earswick Residents Forum (NERF) and the Parish Council.

Each group plays an important role in sharing feedback, identifying local priorities and working with JRHT to improve services, communities and resident experiences. Whether you're interested in issues that affect all residents or matters closer to home, there are lots of ways to get involved. Many of our groups also organise community events, social activities and outings, giving you the chance to meet other residents, build connections and make a positive difference in your local area.

To find out whether there is a resident group in your community, or if you are interested in setting one up, please contact our Resident Involvement Team at:

Resident Engagement Strategy

Our Resident Engagement Strategy sets out how we'll work with you over the next three years to make sure your voice is at the heart of everything we do. Developed in partnership with residents, the strategy explains how we'll listen to your feedback, involve you in shaping services and create opportunities for you to get involved in ways that work for you.

The strategy outlines the different ways you can share your views, how we'll keep you informed, and how we'll use your feedback to improve services and strengthen our communities. It also sets out our commitment to working openly and collaboratively with you, so that together we can continue to improve JRHT and the services you receive. For more information on how we'll work with you over the next three years, you can read our full strategy.

Resident scrutiny reports

The Scrutiny Panel enables you to take an active role in reviewing JRHT services. By exploring resident experiences, examining evidence and challenging how services are delivered, you'll help identify opportunities for improvement and make recommendations that can influence positive change across JRHT.

The Panel brings together residents from different neighbourhoods who work alongside JRHT colleagues to review services, examine performance information and make recommendations for improvement. Scrutiny reviews may focus on specific services, resident journeys or areas that residents have highlighted as important.

As a member of the Panel, you'll have the opportunity to ask questions, challenge processes, explore evidence and contribute ideas that can help shape positive change across JRHT. You'll also receive updates on how recommendations are being implemented and the difference resident scrutiny is making.

The Panel meets approximately once a month, with options to attend online, access information through the Residents Community Portal or submit feedback ahead of meetings, making it easy to get involved in a way that works for you.

Register your interest

If you're interested in joining the Scrutiny Panel and helping to improve JRHT services, get in touch at:

Our Resident Involvement Team will be happy to tell you more about the role and how you can get involved.