Help with anti-social behaviour

We want everyone to feel safe and supported in their home and community. Learn more about anti-social behaviour (ASB), how to report it, and the help and advice available to residents.

What is anti-social behaviour (ASB)?

Anti-social behaviour (ASB) is behaviour that has a negative impact on others and can make people feel unsafe or distressed in their home or neighbourhood. It can affect one person or the wider community and may include harassment, vandalism, threatening behaviour, hate crime, criminal activity, or ongoing noise nuisance.

A common example of ASB is noise nuisance that is excessive, persistent, or has a significant impact on your ability to enjoy your home. This may include loud music, parties, or other unreasonable disturbances.

Where noise is excessive, we will manage reports through our ASB process. For everyday household noise associated with normal living, we will work with residents through our neighbourhood management process to help resolve concerns.

What isn’t ASB?

Some issues may be frustrating, upsetting or affect your enjoyment of your home, but they do not always meet the definition of anti-social behaviour (ASB). These are often managed as neighbourhood management issues rather than ASB, as they are unlikely to cause harassment, alarm or distress.

Before contacting us, consider whether the issue is a result of everyday living and whether a friendly conversation with your neighbour could help resolve the situation. In many cases, people are unaware that their behaviour is affecting others and are willing to make changes when concerns are raised.

However, where issues become persistent, unreasonable, or have a significant impact on your quality of life, we will assess whether they should be investigated as anti-social behaviour.

Things that are not considered as ASB are issues such as:

  • low level noise nuisance (lifestyle)
  • parking disagreements
  • cultural / lifestyle differences
  • fallouts between children
  • children playing in the street / communal area.

Reporting anti-social behaviour

In an emergency or if you suspect a crime is being committed in your community, always call 999.

If it is not an emergency but you believe it is a crime, report the crime to the police first by calling 101 or reporting it online. This includes hate crimes, which must be reported to the police so they can be recorded and tracked nationally. You can then report the issue to JRHT so we can work with the police where appropriate.

To report a non-emergency or non-criminal act of anti-social behaviour, you can: