Published date:
As we head into the festive period, we want to make sure you know how to contact us, when our offices will be open, and what to do if you need urgent help over Christmas and New Year.
Office opening hours over the festive season
| Day | Opening times |
|---|---|
| Monday 22 December | Open as normal |
| Tuesday 23 December | Open as normal |
| Wednesday 24 December (Christmas Eve) | Open until 2pm |
| Thursday 25 December (Christmas Day) | Closed |
| Friday 26 December (Boxing Day) | Closed |
| Monday 29 December |
Limited services (emergency repairs only / reception will be closed) |
| Tuesday 30 December | Limited services (emergency repairs only) |
| Wednesday 31 December (New Year's Eve) | Open until 2pm (emergency repairs only) |
| Thursday 1 January (New Year's Day) | Closed |
| Friday 2 January | Limited services (emergency repairs only / reception will be closed) |
If you have a general query outside of opening hours, you can still email us at information@jrht.org.uk, and we will respond when we reopen.
Emergency repairs and support
If you have an emergency while our offices are closed, you can still get help.
Emergency repairs
Call 0800 587 0211 and Be Independent (who supports us out of hours) will be able to help. If you experience any of the following:
- Total loss of power or heating
- Serious leaks or flooding
- Unsafe electrics
- Security issues (e.g., broken door or window that leaves your home unsecured)
- Fire, structural damage, or anything that puts you or your home at risk
Our out-of-hours team is available 24/7 throughout the holiday period.