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We're introduced a new messaging service to help us keep in touch with you more quickly and easily. Messages can be sent by text or automated voice call and may be used for urgent updates, local news and information, and reminders about community events and meetings. Since launching the service, we've sent more than 700 messages, with over 94% successfully delivered.
Over the next few months, we'll be checking and updating the information we hold about you and your household. This will help make sure we have the right contact details for you, so you receive important information, services and support when you need them. Keeping your details up to date also helps us get in touch more quickly in an emergency or when there's something important to share.
Messages will always show as coming from Joseph Rowntree Housing Trust, so you can be confident they're genuine. We can also send updates as voice messages, making information more accessible for residents who prefer this option. If you'd like to receive voice messages instead of texts, just let us know and we'll update your preferences.
If you'd rather not receive text messages from us, please get in touch and we'll be happy to opt you out.