We carry out repairs, planned maintenance and improvement works across our homes to keep them safe, comfortable and in good condition.
Our relationship-centred approach means we'll keep you informed and make sure you have access to the information and support you need, at the right time.
Responsive repairs
We know that when something goes wrong in your home, you want it put right as quickly as possible. Our responsive repairs service covers day-to-day repairs that help keep your home safe, secure and in good working order.
If you need to report a repair, please contact us and we will assess the issue, agree the appropriate priority and arrange any necessary appointments.
Emergency repairs are responded to as quickly as possible, while routine repairs are completed within our published service standards.
We will keep you informed throughout the process and work to minimise disruption while repairs are carried out. You can find more information about repairs responsibilities, service standards and what you can expect from us in our Responsive Repairs Policy.
Planned maintenance
Looking after our homes for the long term is an important part of the service we provide. Through our rolling five-year planned maintenance programme, we invest in homes and buildings to ensure they remain safe, comfortable and well maintained for current and future residents.
The programme helps us plan ahead and replace key building components before they reach the end of their useful life. This can include work such as replacing roofs, windows and doors, upgrading kitchens and bathrooms, renewing heating systems and carrying out external repairs and decorations.
Our investment plans are informed by regular stock condition surveys and assessments of our homes, helping us target investment where it is needed most and achieve the best value for residents.
If your home is included in an upcoming programme, we will contact you in advance to explain the works, timescales and what you can expect while work is being carried out. We will also keep you informed throughout the process and provide opportunities to ask questions and share feedback.
Through planned investment, we aim to maintain the quality of our homes, improve energy efficiency and ensure our properties continue to meet the needs of residents for years to come.
Contact us
For help with your home, you can contact the Customer Access Team 0800 5870211 or information@jrht.org.uk.
You can also contact us through your My JRHT account.