The Oaks, York


A registered care home, positioned in the centre of the popular Hartrigg Oaks continuing care retirement community.

New admissions call 01904 406 252 or email [email protected]

Coronavirus (Covid-19) guidance

For information and updates as they occur please check our latest guidance.

About the community

About the community

The Oaks forms an integral part of the Hartrigg Oaks retirement village community of around 250 people. It is a stimulating and vibrant place to live.

Where is it?

Where is it?

The Oaks is located on the edge of the Edwardian garden village of New Earswick, on the outskirts of York. The Oaks is ideally positioned to enjoy village life and is within easy reach of York’s historic city centre.

Can I visit?

Can I visit?

Yes, visitors are very welcome. It is advisable to telephone beforehand so that we can ensure that a member of staff is available. They will give you a tour and answer any questions you might have.

To arrange a visit, please telephone 01904 406252.

Coronavirus (Covid-19) guidance: If you are planning to visit family or friends within one of our care sites, please see our latest guidance

Request an information pack

Request an information pack

To request an information pack please telephone 01904 406252. Our team will be happy to provide information on vacancies and charges.



The Oaks has all the modern conveniences you would expect of a high-standard care home.

It has been built to a national standard called Lifetime Homes. This means that it is wheelchair accessible throughout. It can easily be fitted with aids and adaptations.

The Oaks has 43 private rooms, all of which are en-suite. The accommodation is spacious enough for you to furnish your room in a way that is personal to you. You can create an environment that is home.

Communal facilities

Communal facilities

Communal facilities at Hartrigg Oaks are extensive and conveniently located for easy access from The Oaks. These include:

  • coffee shop and restaurant
  • library
  • IT facilities
  • arts and crafts room
  • gym with spa pool
  • hair salon
  • small shop
  • guest room
  • people carrier (minibus) for social outings.

In addition, The Oaks has its own private facilities, including lounge, activity area, dining room and rose garden.

Activities and events take place on a regular basis.

Care and support

Care and support

The highest standards of care and support services are provided at The Oaks. The dedicated team of qualified nurses and carers provides:

  • personal care and support
  • nursing care
  • diet and nutrition advice, with special diets catered for
  • exercise programmes (including rehabilitation) for people of all abilities
  • emotional support, including counselling and advice when needed.

Our services are relationship-centred, which means they focus on the importance of positive relationships between older people, relatives and staff. We take time to find out what is important to each individual. This helps us to provide them with services that best meet their needs.

CQC inspection

The Oaks - CQC inspection

Response to CQC rating in April 2019

Our care team took the CQC findings very seriously and the link below outlines our current position as of October 2020

Our overall CQC rating of “requires improvement” across three key lines of enquiry (safe, effective and well-led), reflects the position in April 2019 when the service was last inspected.

In normal circumstances the CQC would have re-inspected the service within a year of the previous inspection. However, this year has been unprecedented due to the coronavirus pandemic and CQC has adapted its approach to inspections. The CQC have taken a risk-based approach and prioritised visits to services where there is a need for regulatory oversight.

We have not been inspected and we do not anticipate an inspection until the CQC reinstate routine CQC inspections (no current date at present). This demonstrates that CQC are confident that appropriate actions have been taken to address any areas of previous concern.

Currently our services are running well with a stable staff and management team in place.

The previous CQC inspection (April 2019) raised a number of areas which required improvement these are detailed below. All areas which were highlighted as requires improvement have now been addressed. The inspection also highlighted “good” areas which included “caring” and “responsive”.

Safe management of Medicines (safe element of CQC report)

In the safe management of medicines, we have instigated additional staff training, underpinned with a revised policy and with annual competency checks for all staff.

Medicine audits are monthly and there is a clear process for medicines management overseen by the registered manager of the service. In addition to this we have created a new medicines room on the first floor, meaning each floor of the care home has its own medicines room rather than a shared room on the ground floor.

We are currently undertaking a review of electronic medicines administration systems to enable us to have real time information regards medicines administration and to support with streamlining the audit processes.

Reporting of incidents (safe element of CQC report)

The CQC actions regards incidents management has been fully addressed with a timely review of all incidents and oversight from JRHT senior care management on a fortnightly basis to ensure all incidents reported are fully investigated and resolved.

The overview from JRHT senior care management team means that key performance indicators for all of the care sites are reviewed and monitored for trends and any areas of concern are addressed immediately. This review of key performance indicators is part of a monthly report called “JRHT Care scorecard”

The Hartrigg Oaks Care Committee (Comprising bungalow residents, Oaks residents and senior JRHT staff, chaired by a resident) have oversight of the completed CQC action plan, and the on-going continuous improvement plans for the service.

Staffing (effective part of CQC report)

The reduction in use of agency staff and the recruitment of regular staff has progressed well under the stable management team (who were new in post at the time of the April 2019 CQC inspection). This stable, visible management team at The Oaks have received excellent feedback from staff via the staff survey completed on the 02 September 2020 and from residents and their families. The overwhelming feedback is to continue doing what they are doing.

When a service has a requires improvement in the Safe Domain it cannot be deemed to be well-led. There were no specific actions for well led from the CQC April 2019 report.

Feedback from our residents and their families

“The care is marvellous, the care staff have looked after us brilliantly and we feel safe even during the pandemic.” A resident in the Oaks, October 2020

A relative shared her views, “The place is brilliant. The current management team and staff are fantastic, they listen to us and have acted on our concerns. During Covid-19 the care staff have bent over backwards to help me stay in touch with Mum, via Facetime and I have just had a garden visit, it’s so reassuring to see her smiling and well looked after. I have written to CQC to tell them how much better it is.” A residents daughter October 2020

“The Oaks is totally unrecognisable compared with when CQC last visited. The change is unbelievable, trust has been built between residents, staff and the management team. We have good staff who we know and who know us. I feel secure and have total confidence in the care provided and enormous respect for the staff team and managers” A resident in the Oaks, October 2020

“Since the CQC report there has been a significant improvement in our Care Services. Close co-operation between residents and the newly appointed JRHT staff has played a pivotal role in achieving this change.” Chair of the Residents’ Association.

This view is supported by the Emergency Support Framework (ESF) conversation with the CQC in September 2020 (this ESF is a review of management systems to keep people safe during the pandemic, including use of PPE and Infection Control Measures) the resultant feedback was that the service had good systems in place for resident and staff safety, and a stable knowledgeable management team.

If you have any further questions or would like more information, please contact Mark Gillen, Registered Manager or Sue Hogston, Head of Residential and Nursing Care

Other information

Other information

Address: The Oaks, Hartrigg Oaks, New Earswick, York, North Yorkshire, YO32 4DY.

Telephone 01904 750700.

Registered Manager: Mark Gillen (Registered Care Manager)