Reaching out to residents

We know that many of our residents live on their own and this can be very isolating. During the pandemic, colleagues regularly called residents to check they were ok and to see if we could help in any way.  We know residents appreciated this.  

One of  JRHT's  values is ‘We show we care’ , so our Customer Access Team have decided to restart these ‘welfare calls’, reaching out to residents who we had not heard from for a while.   

We have called 64 residents so far and have received  positive feedback, with many of the residents saying they really appreciated us taking the time to check if they were ok. Some residents have also said they would like regular calls, so we have acted on this feedback and have arranged to call them again.  

We were unable to reach some of the residents we wanted to speak to on the phone, so instead their Housing Officer visited them at home to check if they were ok and to see if we could help with anything.  

Chris Richardson, Customer Access Adviser said “As a team, we recognised that we had not heard from some residents for a while. We decided to take a proactive approach and contact these residents. I have really enjoyed reaching out to these residents and its always lovely to receive a thank you too.”