Accessibility statement for the Joseph Rowntree Housing Trust

This accessibility statement applies to This website is run by the Joseph Rowntree Housing Trust (JRHT).

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Read tips on contacting organisation about inaccessible websites.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.


  • Some links do not contain text or are not otherwise read out by screen readers. This can sometimes make it hard to know where links will lead. This fails WCAG 2.4.4 Link Purpose (A).
  • The availability select options on our property search pages do not contain labels which may make property filtering harder for some screen reader or dictation users. This fails WCAG 1.3.1 Info and Relationships (A).


Users should be able to navigate around the website at any level of magnification and on different devices. Users should be able to resize content up to 400% without issue. 


There are elements throughout the site that do not have sufficient colour contrast - including some link text - making them harder to see for some users. This fails WCAG 1.4.3 Contrast Minimum (AA).


Breadcrumb information which shows where the current page is in relation to the website structure contains the following issues:

  • Breadcrumbs do not meet contrast requirements making them harder to see for some users. This fails WCAG 1.4.3 Contrast Minimum (AA)
  • Breadcrumbs do not fit correctly within the page heading structure which may confuse some screen reader users when navigating the page. This fails WCAG 1.3.1 Info and Relationships (A)
  • Breadcrumbs are formed using list elements which may confuse some screen reader users as the breadcrumbs are read out. This fails WCAG 1.3.1 Info and Relationships (A)

The website developers are looking at breadcrumb related issues and aim to resolve as many as possible by 31 January 2023.

Other issues

Some pieces of text are formatted using lists but not represented as true lists which means content is not identified consistently. This fails WCAG 3.2.4 Consistent Identification (AA).

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

What we are doing to improve accessibility

We have been reviewing the site using automated accessibility auditing software and have been addressing issues in order of importance with our development team. The site has been designed with accessibility as a key principle and we will continue to raise awareness of accessibility good practice with all content creators to maintain it moving forward.

Preparation of this accessibility statement

This statement was prepared on 7 December 2022. It was last reviewed on 7 December 2022.

This website is tested weekly. The testing involves using semi automated tools.