Applying for a transfer
To apply for a transfer to another Joseph Rowntree Housing Trust property, contact us and we will send you a transfer registration form. Once you have registered, we enter your details on our transfer list. Because there are always more people asking to be housed than there are empty properties, we house people in the greatest need first. Unfortunately, we cannot transfer everyone who applies.
Residents who want to move but do not have a high priority on a transfer list, can try to exchange (swap) their home with another resident wanting to do the same. This can be one of our residents or a resident from the council or another housing association. Permission to do so must be sought from both landlords and granted in writing.
Please note that your personal contact details will be publicly available. Once you have identified a suitable property, you will be required to fill in a Mutual Exchange request form and to return it to us as soon as possible.
We will deal with your request within 42 days of receiving your completed request form. We will either:
- give our written consent to your exchange request;
- give our written conditional consent to your exchange request – we will tell you what these conditions are and what you have to do;
- write to inform you that your request has not been granted and why.
We will only refuse to grant consent to a mutual exchange under at least one of the grounds of the Housing Act 1985 and amendments of 2004. The main reasons for refusing permission are if:
- we have a court order against you to repossess your home or have served you with a Notice Seeking Possession;
- your property is substantially larger than the proposed resident’s needs;
- your property will become overcrowded or under occupied;
- your property is designed for someone with special needs that the person you plan to swap with does not have.
It is your responsibility to inspect the property you are moving to for any damage caused by the outgoing tenant and let us know before signing the Deed of Assignment. If you sign the Deed without doing this, you will be liable for either carrying out or paying for the repair work.
How to swap your property with another tenant
Swapping your property with a tenant of another housing association or council is called a mutual (or direct) exchange.
If you are interested in doing this you should:
- First, read the 'Mutual exchange information' leaflet to check you are eligible;
- Then, complete the 'Mutual exchange application form' in full (you must answer all questions or your form will be returned) which is included in the leaflet;
- We will then write back to you with your 'Mutual exchange reference number' and a summary of current exchanges on the register.
Once you have your reference number you will be placed on the 'Property exchange register'. This is our list of properties that are currently available to exchange. It is updated weekly and published on this page.
Once you have found a suitable exchange, you will need to complete our Mutual Exchange Request form (we will supply this) and we will assess your request and contact you with our response.
If you have any questions, please contact one of our Customer Service Team on 0800 5870211.