Money, benefits and debt advice

As an anti-poverty landlord, Joseph Rowntree Housing Trust is committed to supporting our residents with high quality, proactive money, benefits and debt advice.

Money and benefits advice

Our Money and Benefits Advisers offer money and benefits advice and help you to assess your entitlement to benefits, and ensure you receive those benefits you are entitled to. They help you to make informed choices by providing:

  • accurate advice and information on welfare issues;
  • benefit assessments to identify benefits you are entitled to and to maximise your income;
  • assistance with requests for equipment and adaptations;
  • budgeting and debt advice and negotiating with creditors;
  • help to access appropriate services;
  • help in family crisis such as relationship breakdown, redundancy and illness, to advise of effects on benefits and help available;
  • signposting and referral to other agencies.

Our advisers are based at The Garth, New Earswick in York and they can see you in your own home or at our offices. Please contact us or email the Money and Benefits Advisors direct on mba@jrht.org.uk. All information will be treated as confidential and will only be given to another person or organisation with your permission.

There are also a number of independent advice agencies such as Citizens Advice that offer help and financial advice.

Housing Benefit

If you are on low income or out of work, you may be entitled to claim Housing Benefit. To make a claim, you must fill in a Housing Benefit claim form. To request a form, contact us or your local council. You should fill the form in as soon as possible and return it to the council. We also have staff that can help you with filling in the form and will answer any benefit-related queries you may have.

The amount of Housing Benefit you will get depends on:

  • your income and savings, and those of your partner if you have one;
  • how many dependent children live with you;
  • how many grown-up children or other adults live with you;
  • how much rent you pay;
  • how many bedrooms you have in your home.

The benefit office will write to inform you how much Housing Benefit you are eligible to claim. If your Housing Benefit entitlement does not cover all of your rent, you will have to pay the difference yourself.

It is your responsibility to ensure that your Housing Benefit is being paid and that your claim has been properly assessed, even if it is being paid to us.  We can help you with sorting out any problems with your claim. However, we will not accept problems with a Housing Benefit claim as a reason for non-payment of rent/service charges. 

Assistance with housing costs

If you are on a low income or out of work, you may be entitled to claim benefits to help with your housing costs. To make a claim, you must fill in a claim form. To request a form, contact us or your local council. You should fill the form in as soon as possible and return it to the council. Our staff will be able to help you complete the form and will answer any benefit-related queries you may have. 

Avoiding and dealing with debt

As an anti-poverty landlord, we help to ensure residents do not get into debt by taking steps to minimise rent and service charge arrears by offering appointments with our money and benefits advisers. We also offer an income collection service with affordable options to reduce debt if needed. If you are in debt or getting into financial difficulty, contact us. We can help.