Rent arrears and debt issues
We have a team of dedicated advisers. They are available to answer your questions or assist you with financial issues.
Rent is a priority bill. It should be paid before paying out for non-essential items or non-priority debts. However, we understand that people may get into a situation where they are struggling. We are here to help. Getting behind with your rent or getting into debt can be distressing. Don't ignore the situation. If you don't take action you could end up losing your home or other items you own.
As an anti-poverty landlord, we can offer appointments with our money and benefits advisers or your Neighbourhood Officer. We can look at benefit entitlement and debt advice. We can also discuss affordable payment plans to help you if you’re behind with your rent. If you are struggling with your rent or other debts, contact us to discuss your situation as soon as possible.
Other useful contacts
Universal Credit is a new means-tested benefit. It's for people of working-age who are on a low income. Universal Credit has been introduced in stages across the country since 2013. It will continue to be rolled out over the next few years.
Universal Credit is paid monthly and replaces six existing means-tested benefits:
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Housing Benefit
- Child Tax Credit
- Working Tax Credit
If you are already claiming existing benefits you don’t need to do anything. Unless you are told you have to make a claim for Universal Credit.
To receive Universal Credit you need to have a bank account or building society account. It must be able to receive payments and set up direct debit / standing orders. Also, if you live with a partner you should decide whether you need a joint account. Universal Credit is a single payment and will only be paid into one account.
The new Universal Credit System is mainly online - this includes making your claim and managing it. You will also need an email address. Your local council, jobcentre or JRHT’s team of advisors will have computers available for you to use. They can support you in how to use the internet.
If you normally get housing benefit, you might be used to this being paid directly to your rent account. Under Universal Credit your housing costs will be paid directly to you instead. This means you will need to pay this money onto your JRHT rent account. Including any shortfall to avoid getting behind with your rent. As Universal Credit is paid monthly, the best way to pay your rent is with a monthly direct debit.
Because Universal Credit is paid monthly you may need to make changes to the way you spend. Make sure your money pays for your bills and you can make it last to the end of the month. It could take up to six weeks to receive your first payment. You will need to make sure you have enough money to last until your first payment. If you don’t, you can get an advance payment from Universal Credit. This will then need to be paid back.
Useful resources from the Department of Work and Pensions
What is Universal Credit? - video explaining what it is and how it works
Universal Credit online - service overview video
Universal Credit and You guide - enabling you to benefit from the positives that work brings.
Any further questions, please contact us.
Housing Benefit and Council Tax support
Housing Benefit is a means tested benefit administered by your local council. It can help with rent and some service charges. Housing benefit is usually paid fortnightly or every four weeks. You can make a claim if you are in or out of work.
Housing Benefit could be restricted by the number of bedrooms you have if you are a social tenant.
A Benefit Cap may be applied to your Housing Benefit. If the total amount of certain benefits you get is more than a specified amount. Your Housing Benefit could be reduced in this case.
To claim Housing Benefit you will need to contact your local authority. Your council may ask you to complete an online application form.
Council Tax Support England
Council tax support is a means tested benefit. It can help reduce the amount of council tax you have to pay. Each local authority has their own scheme which decides how much support they can provide. To claim council tax support, you will need to contact your local authority. Your council may ask you to complete an online application form.
To find out what Council Tax Support scheme exists in your area, contact your local authority. You can use the GOV.UK local council finder to find your local authority’s contact details.
You may also be able to apply for other discounts through your local authority’s council tax department such as:
- Single person’s discount
- Student discounts or exemption
- Disability discount
To check if you might be entitled to housing benefit or council tax support, use this benefit calculator.
If you need any advice or support, please contact us.
Money Smart Team
Money and Benefit Adviser
Money and Benefit Adviser
Neighbourhood Services Team
To speak to your Neighbourhood officer about your rent or a tenancy query, please call 0800 587 0211. Or email the Neighbourhood Services Team direct at: [email protected]
0800 587 0211