Money, benefits and debt advice

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Joseph Rowntree Housing Trust is committed to supporting our residents with high quality, proactive money, benefits and debt advice.

Money and benefits advice from JRHT

Now lockdown restrictions have eased, we are once again able to offer face-to-face appointments with our Money and Benefits Advisers and continue to provide support via telephone or email. If your household is struggling financially at this time, get in touch – we're here to help. To speak with an adviser, please call us on 0800 587 0211 or email [email protected].

Help with rent

Getting behind with your rent or getting into debt can be distressing. We can discuss affordable payment plans to help you if you are at risk of falling behind with your rent or you are struggling with other debts. Please contact us to discuss your situation as soon as possible.

Universal Credit and Pension Credit

Universal Credit

If you need help with paying your rent and are of working age, you will need to make an application for Universal Credit.

Am I entitled to Universal Credit?

You will need to first check your eligibility before making a claim for Universal Credit to see how much (if anything), you may be entitled to.

New claims for Universal Credit are made online.

Are you currently receiving Tax Credits, Job Seekers Allowance, Employment and Support Allowance Income Support and/or Housing Benefit and considering making a claim for Universal Credit?

If you are, as Universal Credit is currently replacing these benefits, you need to know whether this is best for you. Once a claim for Universal Credit is made, your current benefit or tax credit award will end immediately, and you will not be able to have your claim reopened. Before making a claim for Universal Credit, it is important that you obtain the correct advice first. Further guidance is available on the Understanding Universal Credit website.

Changes in your income

If you are currently receiving Universal Credit and your income changes, it is important that you report the change. Please log into your Universal Credit account and report the change via your journal.

If you are currently receiving Housing Benefit and/or Local Council Tax Support, please report any change in your income to your local council.

  • City of York Council residents can report a change online. If you do not have access to the internet call the Benefits Department on 01904 551556.
  • Scarborough District Council residents can report a change online or by calling 01723 232323.
  • Leeds City Council residents can report a change online or by calling 0113 2224444.
  • Hartlepool Borough Council residents are currently unable to report a change online. Details on how to report a change can be found here.

Are you of Pension age?

People can now claim Pension Credit online. To make a claim for Pension Credit visit the Government Pension Pages.

Housing Benefit and Council Tax support

Housing Benefit and Council Tax support

Housing Benefit is a means tested benefit administered by your local council and is for those that are of State Pension age. It can help with rent and some service charges. Housing benefit is usually paid fortnightly or every four weeks.

You can make a new claim for Housing Benefit if any of the following apply:

  • you have reached State Pension age
  • you are living in homeless, supported or temporary housing

If you live with a partner you can only make a new claim for Housing Benefit if either:

  • you and your partner have both reached State Pension age
  • one of you has reached State Pension age and started claiming Pension Credit (for you as a couple) before 15 May 2019

To claim Housing Benefit you will need to contact your local authority who will confirm if you are eligible to apply. Your local council will ask you to complete an online application form.

Council Tax Support England

Council tax support is a means tested benefit. It can help reduce the amount of council tax you have to pay. Each local authority has their own scheme which decides how much support they can provide. To claim council tax support, you will need to contact your local authority. Your council will ask you to complete an online application form.

To find out what Council Tax Support scheme exists in your area, contact your local authority. You can use the GOV.UK local council finder to find your local authority’s contact details.

You may also be able to apply for other discounts through your local authority’s council tax department such as:

  • Single person’s discount
  • Student discounts or exemption
  • Disability discount

To check if you might be entitled to housing benefit or council tax support, use this benefit calculator.

If you need any advice or support, please contact us.

Low cost loans and saving accounts

We have partnered with Leeds Credit Union to offer savings accounts and low cost loans for all residents. Leeds Credit Union is a financial cooperative which provides an alternative to high-street banks and doorstep and payday lenders. It is owned by members for the benefit of members.

It provides a range of savings plans and other accounts that help members save and manage their money.

To find out more click here.

Useful contacts

Useful contacts

JRHT Money and Benefits Advisers

Martin Bell and Sarah Pennock
0800 587 0211
[email protected]

Other useful contacts

Useful links