Antisocial behaviour, harassment, hate crime and disputes

Joseph Rowntree Housing Trust ensures that anti-social behaviour and disputes are reported and dealt with as quickly and effectively as possible by our staff and residents.

Antisocial behaviour

Antisocial behaviour is behaviour by others that unreasonably interferes with your rights to the enjoyment of your home and community and affects your quality of life. Examples of this include:

  • persistent loud noise from music, radio, TV, dogs or car engines which distresses others;
  • excessive and persistent noise, disturbance or abusive behaviour causing distress to others;
  • violent or challenging behaviour towards staff, contractors or residents;
  • racial, homophobic or other forms of harassment or discriminatory behaviour;
  • poorly-controlled pets;
  • thoughtless parking;
  • untidy gardens and rubbish in common areas;
  • actual violence, intimidation (including verbal abuse) and unruly, offensive behaviour;
  • vandalism and damage to property;
  • aggressive and threatening language and behaviour; and
  • drug dealing.

We will not tolerate antisocial behaviour in our communities. Antisocial behaviour is a breach of the tenancy agreement, and depending on the severity of the matter, could result in the perpetrator losing their home and/or being prosecuted.

Under the terms of your tenancy agreement it is your responsibility to ensure that you, members of your household and your visitors do not cause a nuisance or annoyance to other persons in the neighbourhood.

Litter and graffiti

We will deal with reports of rubbish within five working days or earlier if it poses a danger or risk. On some of our larger estates, you can report litter direct to our estate caretakers, who can quickly and easily arrange for its removal.

We will also remove offensive graffiti or any other offensive material and other graffiti to specified deadlines. When reporting graffiti you can help us by giving us as much information as possible including:

  • the exact location of the graffiti;
  • if the graffiti is offensive or racist;
  • if you know who has done it.


If you have a dog, you must keep it under control at all times and make sure that it is not a nuisance to your neighbours.

Do not allow your dog to:

  • go out on its own;
  • foul the common areas and gardens;
  • frighten other residents;
  • go into children’s play areas;
  • create unreasonable noise.

Unlawfully occupied and abandoned properties

We will respond to reports of unlawful occupation of one of our properties within one working day and visit suspected abandoned properties within one working day.

Abandoned vehicles

Scrapped and abandoned vehicles are an eyesore. If we believe a vehicle has been abandoned or left untaxed, we will take steps to have it removed and we may charge the owner for its removal. We will deal with reports of parked vehicles within five working days or earlier if the vehicle presents a danger to other road users or pedestrians.

When reporting an abandoned vehicle you can help us by giving us as much information as possible including:

  • exact location of vehicle;
  • make and model of vehicle;
  • colour of vehicle;
  • registration number;
  • if there is a valid tax disc (date of expiry);
  • the general condition of the vehicle.

Repairing vehicles

Please do not carry out major vehicle repairs or servicing at your home or on your estate. When doing minor repairs, please make sure that you do not damage the paths or roads, or disturb your neighbours. 

Harrassment and hate crime

Harassment can take many forms. Any form of unwarranted behaviour or conduct which is intimidating, offensive, degrading, humiliating, hostile or violent to the recipient is classed as harassment. Harassment is a serious breach of the tenancy or lease agreement. As a resident, if you suffer any form of harassment, you must report the incident to us as soon as possible. We will treat the case with confidentiality.

We will deal firmly and sensitively with all forms of harassment against or by a resident.

The following forms of harassment initiated by you are grounds for the termination of your tenancy and repossession of your home:

  • verbal abuse;
  • damage to property;
  • abusive graffiti;
  • arson;
  • threatening or abusive behaviour;
  • physical or verbal attacks against any resident because of their race, colour, ethnic origin, sexuality, disability or age.

Neighbourhood disputes

The best way to live in harmony with your neighbours is to work out any difference with them as and when they arise. We will intervene only in extreme circumstances where a conciliatory approach has failed to settle the matter.

Where the problem is one of lifestyle, we may recommend that you use an independent mediation service to help resolve the dispute. They may be able to help you negotiate a solution with your neighbour. As a first step, you should talk to the neighbour responsible for the issue and politely ask them to stop doing whatever is causing it. It is likely that they will take your complaint on board, and that a resolution will be reached.