Service Update January 2021


Posted on26 Jan 2021

We have been closely monitoring government announcements, and adjusting our services as appropriate, to protect the health, safety and wellbeing of our residents and staff. This remains our main priority.

Repair service

From 15 January with the new national lockdown and worryingly high community infection rates we moved back to providing emergency repairs and essential compliance visits only.

All non-urgent repair booked for after 15 January, will be cancelled and we will contact you to arrange a new date after March.

Gas servicing

We will continue to deliver our gas servicing programme because we are required by law to do this. Our engineers all work to COVID-19 safe guidelines. If your gas service is due in the next few weeks, we are grateful for your cooperation in supporting this essential safety related work.

Planned improvements

For residents who were expecting planned modernisation or improvements to their homes, we will be pausing this programme and our team will contact you directly. Any work currently in progress will be completed.

Where it is safe to do so, and where Government advice permits, we will be working in empty homes and doing some external estate-based work.

Tenancy support

Our Housing Officers are still available to support residents and tenants with general queries and questions about your tenancy or lease, moving homes, rent payments or the support available where you live in response to the pandemic.

You can email them directly or telephone the Customer Access Team on 0800 5870211.

New Earswick Donna Stead [email protected]
New Earswick, York Central, Leeds

Bridget Walters

Isobel Copeland

[email protected]

[email protected]

Derwenthorpe, Huntington, Elvington, Faye Blinkhorn Conroy [email protected]
Scarborough, and Thornton Le Dale Fiona Crawford [email protected]
Hartlepool Stephanie Smart [email protected]

Moving home during the pandemic

Whilst Government guidelines still permit moving home, if you are considering a mutual exchange at this time, we would advise against this unless absolutely necessary. Both parties to the exchange need to thoroughly view and check each other's homes, as you will become liable for any repairs & alterations undertaken by the household you are planning to exchange with. Social distancing makes the mixing of households difficult, and you may be putting yourself and others at risk'.

Financial support for residents 

Our free and confidential Money & Benefits Advice Service is available to those who are worried about their income or need help in claiming support from the benefits system. 

Call our Customer Access Team on 0800 5870211 or email Martin Bell our Money and Benefit Adviser at [email protected]

Landscape Service

The Parks and Landscapes team and maintenance contractors continue to work outdoors with COVID-19 safe work practices. They will be undertaking the usual seasonal work to borders, shrubs and hedges alongside gritting paths and pavements in our extra care and sheltered housing schemes and topping up grit bins in areas where there are communal paths and parking spaces for example. Tree work and cyclical tree inspections are reduced to essential safety work only whilst we are in lockdown and outdoor gyms and fitness trails are closed as per Government guidance.

Feedback and staying connected

Our staff are all working from home with the appropriate equipment to stay connected via telephone and email. Communities and resident involvement teams are continuing to support community groups and individuals to engage residents online or over the telephone and connecting residents to each other using video calls. We also continue to provide more than 500 regular wellbeing calls to provide support and contact to residents who may be isolated or have some form of vulnerability.

We still welcome any complaints, compliments, or general feedback at this time. We will continue to keep residents updated using JRHT residents e newsletter, through our website and Facebook.