Resident of JRHT joins National Resident Panel for the Housing Ombudsman Service


Posted on26 May 2021

One of our residents, Alan Catterick has been appointed as a member of the National Resident Panel for the Housing Ombudsman Service.

In April, the Housing Ombudsman Service appointed a National Resident Panel to ensure the service they provide meets the needs of residents and delivers a service which resolves disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting agents who are committed to good service for their tenants).

Alan Catterick, resident living in Old School Court in York said “I am delighted to have been selected to join the National Resident Panel. I have been involved with housing associations and specifically resident involvement for the last 19 years. I am passionate about residents getting involved to shape services which they receive. I am an active member of JRHT Resident’s Voice and Resident Scrutiny Panel. I would encourage residents to get involved.”

The National Resident Panel will report back to the service twice a year on how the service is achieving it’s objectives.

More information about the Housing Ombudsman Service

The Housing Ombudsman Service was set up by law to look at complaints about the housing organisations that are registered with them. The service is free, independent and impartial.

In the first instance, residents of JRHT who wish to express their dissatisfaction about the standard of service, actions, or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents should get in touch with JRHT by:

  • In person - you can speak to any of our staff
  • Telephone - 01904 615950
  • Letter - Complaints Officer, JRF/JRHT, The Homestead, 40 Water End, York, YO30 6WP
  • Email - [email protected]

JRHT follows a two stage complaints process to ensure complaints are dealt with in an effective and timely way. To find out more about this process, please visit

If residents are not satisfied with the response to their complaint, they can then approach the Housing Ombudsman to conduct further investigations.

The Ombudsman service considers complaints using their 3 dispute resolution principles which are:

  • Be fair - treat people fairly and follow fair processes
  • Put things right
  • Learn from outcomes

It also encourages landlords and residents to use these principles so they can resolve complaints together at the earliest possible opportunity.


Find out more about the National Resident Panel.

Find out more about the Housing Ombudsman Service.