JRHT signs up to ‘Together with Tenants’ charter

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Posted on20 Oct 2021

JRHT has joined around 130 other housing associations in signing up to Together with Tenants, a sector-wide initiative focused on strengthening the relationship between residents and housing associations. Overseen by the National Housing Federation, the charter was created following discussions with residents, a Tenant Advisory Panel and steering group of housing sector organisations.

In adopting the charter, JRHT is showing its commitment to doing everything it can to provide the best possible experience for all residents. The charter focuses on several key areas:

  • Relationships - Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.
  • Communication - Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
  • Voice and influence - Views from residents will be sought and valued and this information will be used to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.
  • Accountability - Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.
  • Quality - Residents can expect their homes to be good quality, well maintained, safe and well managed.
  • When things go wrong - Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.

It is a commitment to all residents living in JRHT neighbourhoods, whether they rent, part own or fully own their property. Over the coming months, JRHT will work with residents to assess its performance against these commitments and identify opportunities to improve.

Find out more about Together with Tenants here. If any residents are interested in being involved in this work or have any specific suggestions on how JRHT can improve against these commitments, please email [email protected] or call 0800 5870211. Make sure to reference Together with Tenants.