Face to face residents’ meetings after a challenging year


Posted on19 Oct 2021

Around 80 JRHT residents attended a series of residents’ meetings in September. Residents shared their experiences with senior leaders to help them understand more about where the housing trust can improve. After a challenging 18 months, these sessions were the first opportunity since the start of the pandemic for residents and senior staff to get together face to face, something we know is important to you.

Sessions were held at the Folk Hall in New Earswick, Plaxton Court in Scarborough and Hartfields in Hartlepool. A further, online zoom session gave residents who did not feel ready to meet in person the chance to have their say.

Several key themes were raised at the meetings:

  • JRHT needs to improve how it communicates with residents and involves them in the development of services
  • More facilities and services for young people are needed
  • Queries about the repairs service and how JRHT can work better with contractors
  • Specific issues around landscaping in some neighbourhoods
  • Specific concerns around perceived anti-social behaviour and how JRHT works with other stakeholders, such as the police
  • Some great feedback about support from JRHT and JRF teams during the pandemic

Senior leaders also talked through the key outcomes of the recently published 2020 JRHT Annual Residents Report. A summary report is also available.

Chris Simpson, Executive Director of JRHT, said: “These were really useful sessions. Thank you to everyone who attended, in person and online. It was great to hear directly from residents and understand more about what improvements we need to make, to give all JRHT residents the best possible experience. Work has already begun to address the issues raised and we’ll be reporting back on our progress to tackle them over the coming months.”