Customer Access Team gets two new members


Posted on7 Jul 2022

If you have a problem or a query about JRHT or any of our services, then the Customer Access Team is usually your first point of call. This small but dedicated team of advisers is on hand to provide a whole range of support and guidance for our residents, as well as dealing with a range of other enquiries from others interested in JRHT’s services. They are the first point of access for people in need of help, dealing with inbound phone calls, emails and postal communications. The team is committed to supporting people to gain access to the services they need, helping with resident queries about housing applications, insurance claims, rent payments, garage tenancies and many more.

Recently, the team had two new recruits, so you might hear a new voice on the end of the phone next time you call in with a query. They are Chris and Ruth. Ruth has joined the team from New Lodge in New Earswick, where she worked on reception and supported new residents to the scheme to settle in. So far, Ruth has spent time working with colleagues to assess the many housing applications JRHT receives, ensuring that our homes are allocated to those with the greatest need.

Our second new recruit, Chris, is originally from Tyneside but now lives in York. Since joining the team his focus has been to help residents log any repairs which are needed to their home.

Chris said: “I’m really excited to join the team and start supporting JRHT residents.”

Amy Whalen, Customer Access Team Leader, said: “We’re delighted to have Chris and Ruth join the team. We pride ourselves on providing the best possible service and support to residents, as well as people hoping to live in a JRHT home in the future. If you need to report a repair, ask a question or get some support, please do contact the team and we’ll do everything we can to help.”

You can contact the Customer Access Team on 0800 587 0211 or at [email protected]