Following government’s advice, we have decided to take these initial steps to minimise risk to residents and staff. By pulling together, our efforts can make the most difference where needed – in our organisation and the wider community.
- Closing our care homes to visitors apart from medical staff and essential maintenance. This is not a decision we have taken lightly but it is in the best interests of the health, safety and wellbeing of residents in our care and our staff.
- Supporting residents in care services to get in touch with family members via phone and video calls so we can maintain social contact for everyone’s wellbeing.
- Our reception at The Garth in New Earswick is now closed to the public until further notice. Our customer service team are still available to take emergency repairs calls and rent payments, please call 0800 5870211.
- Catering facilities will no longer be open to the public, including Folk Hall café at New Earswick in York, the restaurant within Hartfields in Hartlepool, the restaurant at Plaxton Court and the coffee shop and restaurant at Hartrigg Oaks in New Earswick, in York.
- Communal areas including lounges and community rooms at sheltered housing sites are closed until further notice. All meetings and social events are suspended until further notice. The Super Sustainable Centre in Derwenthorpe is now closed. In New Earswick, the library and post office within the Folk Hall are currently open however this is under review and they may close with limited notice.
- We are considering how best to support residents and tenants in our homes, and any resident with financial concerns should in the first instance visit our money and benefits advice section on the JRHT website for further information on the support available.
- We are working with our colleagues in Joseph Rowntree Foundation (JRF) on how we can be part of wider community efforts in York, Hartlepool and beyond to support community responses. Staff across our organisations are being asked how they can support keeping our essential services running over the coming weeks and months.
- We will be using social media and our website to update people alongside our communication with residents and staff. Please get in touch by emailing [email protected] if there is anything urgent (and not covered within this note) you want to ask us about the current situation and we will do our best to respond.
Our services are operating under severe pressure and our teams are working extremely hard to keep critical services running. We would like to thank you for your patience and support during this challenging time.
Chris Simpson, Executive Director of Joseph Rowntree Housing Trust