We review our charges each year to ensure we can continue to provide high-quality and valued services to our residents. Where we have increased our charges, this has been necessary to cover the rising costs of delivering services.
We know that many residents will have had a challenging year, because of the pandemic, with many having to self-isolate, being furloughed, or working fewer hours. Whatever the change in your circumstances, our advice would always be for you to contact us. We can then understand what you are able to pay and agree a payment arrangement specific to your circumstances.
If you are in receipt of Universal Credit (UC) you will need to provide confirmation to the Department of Work and Pensions (DWP) straight away so that your increased rent costs can be taken into account and your housing allowance increased. You can use the letter from JRHT giving notice of the rent increase to upload to your Universal Credit log.
To continue to keep yourself and others safe at this time, you can pay your rent in the following ways.
- Direct debit
- Standing Order
- Online payment at www.allpayments.net. You will need your ALLPAY card to make payment
- By phone, with a debit card on 0800 587 0211. Please have your rent account number to hand
For more information on how your rent is spent view our Annual Report to Residents for 2019 here.
Information relating to how your rent was spent in 2020 will be published in June 2021.