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We’ve changed the way we work to protect the safety, health and wellbeing of our residents and staff, following the Government's coronavirus advice. This frequently updated page outlines the changes across our services and what support is available to our residents.

To prioritise care and support to our more vulnerable residents through this challenging time has involved a major redeployment programme of colleagues from across our organisation to support essential services. What remains the same is our commitment to providing the best possible services to all our communities.

Here's what we're doing

We’ve taken the following steps to make sure we continue to provide essential services in line with the latest Government guidance.

Last updated: 20 April 2020

Care homes

We have closed all our care homes to visitors, apart from medical staff. Our extra care sites are also limiting the number of visitors to minimise the risk to our residents.

We are fully compliant with the latest Public Health England guidance, continue to monitor it closely, and will do absolutely everything necessary to protect our residents and staff through this difficult time:

  • We are carrying out twice daily health screenings for residential care residents, including temperature checks, and staff are checked at the start of every shift.
  • We are routinely using Personal Protective Equipment (PPE), including face masks, for all care activities, and we have PPE at the stock levels recommended by Public Health England at all our care sites.

Our sites and facilities

These facilities are closed until further notice:

  • Community spaces and communal areas across our sheltered accommodation sites.
  • Restaurants, shops, coffee shops and bars at all our care homes and extra care sites.
  • All JRHT playgrounds which can be locked to the public, along with the Homestead Park in York.
  • In York, the Derwenthorpe Super Sustainable Centre and the New Earswick Folk Hall are both closed to the public until further notice.

These facilities are open:

The Folk Hall Post Office in New Earswick remains open. Please check our Folk Hall page for any changes.

We’ve changed the way we deliver these services:

  • Our office at The Garth in New Earswick is now closed and the staff are working from their homes.
  • Many of our landscaping staff have been redeployed to support our Care Services; we therefore have a minimal landscape service.

Paying your rent

This is a concerning time for residents who face financial uncertainty. The Government has taken steps to help people financially so if you’re struggling to pay your rent our money, benefits and debt advice page has the most up-to-date advice, or please phone us on 0800 5872011, and we can discuss the best way to support you.

Keep yourself and others safe by minimising human contact when you pay your rent, the best ways to do this are:

  • ​Direct Debit or Standing Order,
  • online payment at www.allpayments.net. You will need your ALLPAY card to make a payment.

Emergency repairs and gas safety

We continue to carry out essential gas servicing and emergency repairs. Our customer services team will contact you if your gas servicing appointment is due. We would ask that, wherever possible, residents enable our staff to conduct these essential safety checks. We have put in place measures to protect our residents and staff whilst this is done.

Supporting vulnerable residents

Current restrictions may create challenges for some of our residents, so we’ve already called over 2,000 residents across our sheltered housing schemes and our other communities to check whether they have all the support that they need.

We will also be providing regular calls for those residents who would like routine contact with us on an ongoing basis.