Coronavirus updates and guidance


We have taken a variety of measures to protect the safety, health and wellbeing of our residents and staff, following the Government's coronavirus advice. This page, which is constantly being updated, provides an outline of all of the measures we have taken so far across our care services and communities.

The health, safety and wellbeing of our residents and staff is paramount, including keeping essential services running for our vulnerable residents and elderly people. We are implementing a number of measures.

These measures will help us to manage our services and support our residents in this rapidly changing situation, as we all try to prevent the spread of coronavirus.

JRHT measures against coronavirus

JRHT measures against coronavirus

Last updated 23 March 2020

We understand the challenges our residents are facing, and we are implementing the following measures.

Care homes

  • We have closed all of our care homes to visitors, apart from medical staff.
  • We will be posting any further updates to our current care measures on our care services page.

Our sites and facilities

  • Community spaces and communal areas across our sheltered accommodation sites are closed until further notice.
  • Restaurants, shops, coffee shops and bars are closed at all our care homes and extra care sites until further notice.
  • Swimming pool and gym facilities are closed until further notice at Hartrigg Oaks, Hartfields and Plaxton Court.
  • The Super Sustainable Centre is closed until further notice at Derwenthorpe.
  • At the Folk Hall the cafe is closed until further notice. The Explore library is now also closed. The Folk Hall Post Office remains open, but this is constantly under review. Please check our Folk Hall page for any changes.


We are aware that this is a concerning time for our residents who face financial uncertainty as a result of Coronavirus. The Government has made a number of announcements which are designed to help people financially- and we’ll keep up-to-date with these changes and what they mean for our residents.

We encourage residents to make rent payments as usual. However, we are no longer taking payments at The Garth reception in New Earswick.

  • Our first advice as always is, if you are struggling to make rent payments, please contact us on 0800 5872011. If we are in contact with you, this means we can discuss the best way to support you with paying your rent.
  • We would ask our residents to pay their rent through methods thatbminimise direct human contact. The best way to do this to support those that are in self-isolation or to support the approach of “stay at home” would be:
    • ​by Direct Debit or Standing Order;
    • online at You will need your ALLPAY card to make a payment
  • If you are struggling to make rent payments please contact us on 0800 5872011 or consult our money, benefits and debt advice page.

Emergency repairs and gas safety

  • We are only carrying out essential emergency repairs until further notice.
  • The safety of our residents is our top priority. We are still carrying out essential gas servicing and have put in place measures to protect our residents whilst this is done. Our customer services team will contact you to discuss your gas servicing appointment if it is due.
  • We have suspended all of our planned programme of works and our modernisation programme. If your property was scheduled for work, we will be contacting you directly about this.
Supporting vulnerable residents and communication

Supporting vulnerable residents and communication

Our absolute priority is to support our residents through this uncertain time.

We are ringing our sheltered residents and those people who live in our other communities, who are older, have a disability or other support needs, so that we can discuss with them the best way to help.

We will be contacting residents directly, but if you need help and we have not been in touch, or if you are concerned about whether a neighbour has access to support, please contact us on 0800 587 0211 or [email protected].

We will also be using Facebook and Twitter alongside our website and traditional methods of communication to ensure our residents and their families continue to receive the information they need.

We are continuing to monitor the situation, following advice from Public Health England, and will keep residents informed of any updates on this page and the other relevant pages.