Tracy Rose

Tracy Rose

Head of Quality and Compliance

I work across all our CQC-registered care services. Residents can talk to me if they have concerns or complaints about our care services. Also if they have queries about policies and procedures, or our legal requirements with respect to care service provision. My number is 01904 752208 or 07814 876746.

My main responsibilities are:

  • ensuring all our care services comply with legal, regulatory and contract requirements
  • supporting the ongoing improvement in service quality
  • leading the learning and development programme of the 500 staff within care services
  • managing the marketing and information function within care services.

I have nine years' experience with JRHT in quality and compliance roles. Before I joined JRHT, I worked for 15 years within social services at North Yorkshire County Council. This included the development and implementation of quality assurance frameworks. I also project managed service improvement initiatives and the provision of information to customers. I have an MA in social policy.

I enjoy contact with residents and being part of improving the service they receive.