
Sally Houghton
Service Improvement Manager
My main roles and responsibilities at JRHT are:
- performance management
- complaints
- reviews of policies and procedures
- residents satisfaction surveys
- business and operational plans
- customer service
- liaison with Care Services
- emergency planning
- value for money
- service improvement.
The things I enjoy most about my job are the diversity of the role, and improving service delivery.
I have a degree in housing.