Sally Houghton

Service Improvement Manager

Contact me if you have an issue regarding improvement of our services. This includes complaints, and matters relating to performance and service delivery. Also emergency planning and procedures, and satisfaction surveys. In addition, I'm also interested in residents' feedback and service improvements. My phone number is 07866 113152.

My main roles and responsibilities at JRHT are:

performance management
complaints
reviews of policies and procedures
residents satisfaction surveys
business and operational plans
customer service
liaison with Care Services
emergency planning
value for money
service improvement.

The things I enjoy most about my job are the diversity of the role, and improving service delivery.

I have a degree in housing.