My main roles and responsibilities at JRHT are:

  • performance management
  • complaints
  • reviews of policies and procedures
  • residents satisfaction surveys
  • business and operational plans
  • customer service
  • liaison with Care Services
  • emergency planning
  • value for money
  • service improvement.

The things I enjoy most about my job are the diversity of the role and the opportunity to improve service delivery.

I have a degree in housing.