Sally Houghton

Sally Houghton

Service Improvement Manager

Contact me if you have an issue regarding improvement of our services. This includes complaints; matters relating to performance and service delivery; emergency planning and procedures; satisfaction surveys and residents' feedback; and service improvements. My phone number is 07866 113152.

My main roles and responsibilities at JRHT are:

  • performance management
  • complaints
  • reviews of policies and procedures
  • residents satisfaction surveys
  • business and operational plans
  • customer service
  • liaison with Care Services
  • emergency planning
  • value for money
  • service improvement.

The things I enjoy most about my job are the diversity of the role, and improving service delivery.

I have a degree in housing.