Sally Houghton

Service Improvement Manager

Contact me if you have an issue regarding improvement of our services. This includes complaints; matters relating to performance and service delivery; emergency planning and procedures; satisfaction surveys and residents' feedback; and service improvements. My phone number is 07866 113152.

My main roles and responsibilities at JRHT are:

performance management
complaints
reviews of policies and procedures
residents satisfaction surveys
business and operational plans
customer service
liaison with Care Services
emergency planning
value for money
service improvement.

The things I enjoy most about my job are the diversity of the role and the opportunity to improve service delivery.

I have a degree in housing.