Joanne Lofthouse

Joanne Lofthouse

Derwenthorpe Manager

I am a member of JRHT's Senior Management Team. My role includes designing and delivering an effective strategy for engaging with the local communities. It includes Derwenthorpe and the immediate areas. This is to ensure that it becomes a vibrant, successful community. My phone number is 07973 979192.

I also ensure that the community’s services are delivered to the highest customer-focused standards. In conjunction with service managers, I am responsible for service development and service improvement. I focus on the specific requirements of Derwenthorpe residents. This includes repairs and maintenance and landscape maintenance.

I also support the Joseph Rowntree Foundation’s research into environmental performance/behaviours and digital inclusion/social media at Derwenthorpe. I am passionate about socially and environmentally sustainable housing and communities. I am proud to be a part of JRHT’s mission. We aim to provide excellent services to our customers by delivering best-practice services based on our cutting-edge research.

I work closely with Derwenthorpe residents. This ensures they are getting the most out of being a member of this vibrant community. Residents’ feedback and input into the housing and services we offer is a vital part of our work. It helps us to constantly improve the lifestyle and well-being of people in the community.

Please contact me:

  • If you have any questions, concerns or comments about your property or communal areas.
  • To find out how you can become a more environmentally or digitally savvy member of the community.

I have a NCFE Level 2 Certificate in Working in Adult Social Care. Previously I worked in housing at City of York Council for 12 years.