I also ensure that the community’s services are delivered to the highest customer-focused standards. In conjunction with service managers, I am responsible for service development and service improvement, with a focus on the specific requirements of Derwenthorpe residents, including repairs and maintenance and landscape maintenance. I also support the Joseph Rowntree Foundation’s research into environmental performance/behaviours and digital inclusion/social media at Derwenthorpe. I am passionate about socially and environmentally sustainable housing and communities and am proud to be a part of JRHT’s mission to provide excellent services to our customers by delivering best-practice services based on our cutting-edge research.

I work closely with Derwenthorpe residents to ensure that they are getting the most out of their experience of being a member of this vibrant community. Residents’ feedback and input into the housing and services we offer is a vital part of our work and helps us to constantly improve the lifestyle and well-being of people in the community. If you have any questions, concerns or comments about your property or communal areas, or would like to find out more about how you can become a more environmentally or digitally savvy member of the community, please don’t hesitate to contact me.

I have a NCFE Level 2 Certificate in Working in Adult Social Care, and previously worked in housing at City of York Council for 12 years.