I manage and coordinate the day-to-day operations of JRHT's& front-line customer service, where queries are handled in a professional and sensitive manner to ensure the best possible outcome for customers. I provide efficient and prompt administrative and organisational support for our repairs and housing functions. I review and plan daily resource requirements to ensure all key service areas are adequately fulfilled and key objectives are met. I monitor and distribute the workload and ensure that motivation and performance levels are maintained. I identify and support training and development for our team members and escalate issues affecting service to the relevant areas within JRHT.
I enjoy managing and supporting a team that works hard to respond quickly and professionally to our customers. There is never a dull day and I enjoy the challenge of balancing our commitment to respond to calls as well as completing the many administrative tasks linked to our housing service. I really enjoy working as part of a team and encouraging them to propose solutions or service improvements, which I can progress and implement.
I have over 15 years’ experience of managing teams to achieve both personal and organisational objectives, as well as experience of analysing operational requirements, process mapping and translating to software development. My qualifications include Workplace Coaching and Mentoring ILM Level 3, Leadership and Management Level 3, BTEC National Diploma – Business & Finance, and LLB Law (Hons).