Useful contacts


This page tells you who you can contact about our different services and locations.

For our Customer Services Team telephone:0800 5870211.

Who to contact

Who to contact

The phone numbers for our care services are:

  • Hartrigg Oaks – 01904 750700
  • Plaxton Court – 01723 340290
  • Hartfields – 01429 855070
  • Bedford Court – 01132 593800

Independent Living Services (ILS):

York and Market Weighton: Wendy Berkett: [email protected] or 01904 735034

Care home vacancies:

For Leeds (Olive Lodge care home at Bedford Court) call 0113 331 4125

For York (Lamel Beeches, New Lodge and The Oaks care homes) call 01904 406252

Contacts for our Neighbourhood Services Team

If you live in New Earswick, or York and district:

For west New Earswick, contact Isobel Copeland: [email protected] or 01904 752922

For east New Earswick or York and district, contact the JRHT Customer Services Team at The Garth on 0800 5870211

If you live in Derwenthorpe or Huntington:

Donna Stead: [email protected] or 01904 752921

If you live in Hartlepool:

Stephanie Smart:[email protected] or 01429 855 083

If you live in Scarborough:

Amanda Sedgwick: [email protected] or 01723 340290

Our Neighbourhood Services Officers are supported by Neighbourhood Services Assistants Fiona Crawford and Kayleigh Kidd.

If you are looking to rent a JRHT property:

Customer Service Team on 0800 5870211, or for properties at Hartfields call reception on 01429 855070

If you are interested in shared ownership of a JRHT property:

Emma Corfield: [email protected] or 01904 752930

For queries about sheltered housing:

Faye Blinkhorn-Conroy: [email protected] or 01904 752924

To discuss improvement of our services:

Further details to follow shortly or 0800 5870211

To speak to our money and benefits adviser:

Martin Bell: [email protected] or 01904 735026

For repairs and maintenance:

Freephone: 0800 5870211 between 8am and 5pm, Monday to Friday. (Outside these hours, please only use for emergency repairs).

Media queries

Journalists wanting embargoed press releases should contact the JRF Press Office by email at [email protected] or by calling 01904 615958.

Our standards

Our standards

We aim to respond to telephone calls within one working day. We aim to respond to written correspondence (letter and email) within five working days.