Help and resources

Search

This section contains information regarding the services we offer and our policies.

If you have a question that isn't answered here please contact us (or try a search, above).

Guide to our services

The services offered by JRHT.

Welfare Reform Changes and JRHT

Information about the forthcoming changes.

Rent and charges

Information about your rent and other charges.

Request a repair

How to request a repair.

Condensation/mould

How to reduce condensation and black mould.

Complaints/feedback

What to do if you have a complaint or want to send us feedback.

Antisocial behaviour / harassment

How to report incidents and prevent them from occurring.

Adapting your home

Making adaptations to your home to suit your needs.

Modernisation and improvement

Our programme of property modernisation and repairs and what it means for you.

Mutual exchange

Swap your property with a tenant from another housing association or council.

Arrears and debts

Our arrears and debt collection procedures.

About your home

Information about home repairs, improvements, installation and gas safety services.

Garages and parking

Garage and parking services provided by JRHT.

Landscape maintenance

When/how we perform landscape work.

Gardening and allotments

Gardening and allotments services provided by JRHT.

Ending your tenancy/lease

Procedures both we and you follow if your tenancy or lease has to end.

First and starter tenancies

Guidance on preparing for your tenancy.

Confidentiality

The personal information held by JRHT and what access and privacy rights you have.

Insurance for leaseholders

The insurance that covers the structure of your home and is provided by JRHT.

Resident involvement

How you can have a say in the services you receive.

Housing with JRHT

Information about the types of accommodation we provide.

Sheltered housing

The range of sheltered housing accommodation available from JRHT.

Accessible information

How to get information from us in a way you can easily understand.

Diversity policy

Our diversity policy and how it works.

Jargon buster

A guide to housing-related acronyms and specialist language you might encounter.

Text to speech

Our communities

Plaxton Court

Extra care housing for people over 55, in Scarborough.
James Backhouse Place

A small shared ownership community close to the centre of York
Hartrigg Oaks

A retirement village in York for people aged 60 and over
Hartfields

Retirement village promoting independence and choice for older people, in Hartlepool.
Danes Dyke

A sheltered housing scheme with 42 flats, near Scarborough.
Victoria Geldof

A shared ownership scheme located in Huntington, York
Bedford Court

A modern, integrated care complex for older people in Horsforth (Leeds).
Sandacre Court

Sheltered housing for older people, in York.
Keld Close

A sheltered housing scheme of 12 flats situated near Scarborough
Quaker Close

Quaker Close offers sheltered housing for older people, close to Scarborough town centre.
Clementhorpe Court

A sheltered housing scheme with 22 two-bedroomed flats.
Court Green Close

Sheltered Housing scheme consisting of 12 flats near Scarborough
Bismarck Street

20 properties for rent and shared ownership, off Leeman Road in York.
Red Lodge

An integrated care facility for older people in New Earswick, York.
Knights Way

A rental and shared ownership scheme in Beverley, East Yorkshire
Dower Court/William Plows Avenue

A sheltered housing scheme located off Heslington Road in York
Roxby Gardens

Roxby Gardens offers sheltered housing for older people, in Thornton-le-Dale.
Holgate Park

A shared ownership scheme with 32 properties.
Beech Grove

Sheltered housing for older people, in Selby.
Lamel Beeches

Residential and nursing care for older people, in York.
Old School Court

A sheltered housing scheme in Upper Poppleton, near York
Mistral Court

A sheltered housing scheme comprising of 28 flats in Huntington, York.
Woodlands

Rental and shared ownership properties in Acomb, York.
Lea Field Court

A new mixed tenure scheme in Huntington, York
St Ellens Court

A sheltered housing scheme in Beverley offering 27 flats.
New Earswick

A thriving community with facilities for residents of all ages.
Derwenthorpe

A new community for York, built to the highest standards of energy efficiency.
Heslington Court

A sheltered housing scheme in the village of Heslington