Call us: 0800 587 0211 or 01904 735000 or email: firstname.lastname@example.org
This section contains information regarding the services we offer and our policies.
If you have a question that isn't answered here please contact us (or try a search, above).
The services offered by JRHT.
For rented accommodation.
Information about the forthcoming changes.
Information about your rent and other charges.
How to request a repair.
How to reduce condensation and black mould.
What to do if you have a complaint or want to send us feedback.
How to report incidents and prevent them from occurring.
Making adaptations to your home to suit your needs.
Our programme of property modernisation and repairs and what it means for you.
Swap your property with a tenant from another housing association or council.
Our arrears and debt collection procedures.
Information about home repairs, improvements, installation and gas safety services.
Garage and parking services provided by JRHT.
When/how we perform landscape work.
Gardening and allotments services provided by JRHT.
Procedures both we and you follow if your tenancy or lease has to end.
Guidance on preparing for your tenancy.
The personal information held by JRHT and what access and privacy rights you have.
The insurance that covers the structure of your home and is provided by JRHT.
How you can have a say in the services you receive.
Information about the types of accommodation we provide.
The range of sheltered housing accommodation available from JRHT.
How to get information from us in a way you can easily understand.
Our diversity policy and how it works.
A guide to housing-related acronyms and specialist language you might encounter.