What you can expect from us.

We will:


  • provide the best possible accessible services
  • treat you fairly, equally, with respect, courtesy and consideration
  • respond to enquiries within published timescales, and provide clear information
  • assist in the sale of your property
  • provide an efficient housing management service
  • keep rent and service charge arrears to a minimumdeliver an efficient and responsive repairs and planned maintenance service where applicable
  • maintain our estates to the highest possible standard, eg: landscaping, litter
  • encourage you to become involved in the services you receive
  • listen and take account of your comments
  • provide an effective and efficient low cost home ownership service; and
  • provide sheltered housing, which may include additional support.

    We expect you to:

  • comply with the terms of your lease
  • respect our staff, contractors and agents
  • complete any forms and provide any information we require (if you need assistance then please ask us); and
  • tell us of any changes in your circumstances that affect your housing.

See the leaseholder service standards on;