We will re-let our properties as quickly as possible at an agreed standard of repair and cleanliness.

We will:

  • make sure all our properties meet the vacant property standard before they are re-let
  • obtain your views on the re-let standard
  • undertake veiwings with prospective residents
  • advise new residents about any outstanding repairs
  • provide new residents with a gas safety certificate and welcome pack
  • contact new residents within 6 weeks of the start of their tenancy
  • make sure housing registration forms are readily available at The Garth and sent out within 1 working day in response to telephone or written request
  • seek to assess housing need at the point of the initial enquiry
  • refer households who may be homeless, or potentially homeless, to the appropriate local authority
  • review the housing list annually
  • log your application within 5 working days of receipt and advise you of your points total within 10 working days
  • advise you if are ineligible or suspended from the housing list within 10 working days, giving reasons and the opportunity to appeal;
  • where necessary, seek further information within 10 working days;
  • deal with enquiries about existing applications immediately or within 5 working days; andacknowledge requests for mutual exchanges within 10 working days, and respond within 42 days.

You will:

  • undertake an accompanied viewing within 3 working days of receipt of the offer of accommodation or the keys becoming available (whichever is soonest)
  • accept or refuse an offer of accommodation within 1 working day of the accompanied viewing; and
  • accept a tenancy start date being the Monday immediately after the acceptance of the offer

  • use the information we give you to make a realistic assessment of the length of time you may have to wait for a home

  • have all the requested information to enable a full and fair assessment of your application for housing and to respond to requests for further information

  • let us know of any changes in your circumstances that may affect your application; and

  • realise that your position on the housing list may move up and down due to new applicants and changes of circumstances of existing applicants.

Service standard for the sale of property.