All our sheltered housing schemes have either a resident scheme manager or a visiting peripatetic scheme manager to help the schemes to run smoothly, provide a link with other services and act as a contact point for relatives and friends.

The link to the City of York Council provides a 24 hour service.

Scheme managers will explain to residents their daily routine and availability.

The following level of service is provided by the scheme manager:

• a daily intercom call Monday to Friday - if requested;
• emergency calls answered by the scheme manager or central control and appropriate action taken;
• a regular weekly visit - if requested;
• more frequent calls or visits if the need arises.

Time outside the manager's working hours and at weekends is their own, and you are asked to respect this.

If you need urgent assistance or are worried about something, press the button or pull a cord for help.

Routine care services

The scheme manager is not responsible for collecting prescriptions or pensions, paying bills, doing housework, washing, providing meals or giving nursing care. In an emergency they may do some of these tasks for a limited time. However, if you need long-term help, the manager will discuss the options available and arrange a link with the appropriate service.